2 Jobs in Fallon, MO
Boeing Distribution Services is Hiring a Customer Support Specialist (Aerospace) Near Fallon, MO
- Reviews customer purchase orders to assess requirements.
- Process and maintain customer purchase orders (e.g., order entry, etc.) inputting in Cardex (ERP) and portal management.
- Interacts with the different positions in the warehouse as well as with other functions such as Sales and Quality to ensure that orders are resolved in an acceptable time frame.
- Prioritizes orders with issues based on required ship date and performs analysis on whether orders can proceed without additional input.
- Performs research in Cardex (ERP) to potentially resolve order issues.
- Reviews and actions open orders that are pending resolution.
- For all critical orders, ensures timeliness of shipment through internal coordination and liaison with other functional stakeholders.
- Monitors / Expedites orders with high complexity and urgency.
- Resolves customer claims with functional departments (Accounting, Quality Assurance, etc.), Credit & Rebill, RMA process, determine root cause, recommend and implement corrective actions; support Account Receivables with cash collection.
- Maintain Pipeline health on part usage/demand on existing contract, program, etc., in collaboration with Customer, Sales, Planner, etc.
- Performs other duties and responsibilities as assigned or required.
- 4-6 years of related work experience
- Experience in Program Management and/or Customer Support
- Outstanding communication skills, verbal and written
- Strong problem-solving skills
- Proficiency in numeric reasoning and mathematical skills
- Proficient knowledge in all MS office (Excel, Word, Outlook, PowerPoint, etc.) applications
- Excellent communications skills, both written and verbal
- Ability to manage multiple and competing priorities
- Ability to work in very fast paced environment with a high degree of accuracy
- Experience in lieu of education
- Education: Associate Degree, Equivalent Degree, Bachelor’s Degree or higher (preferred)
- Experience in aerospace hardware sales (preferred)
- Knowledge of the aerospace/aviation industry (preferred)
Boeing is a tobacco free workplace and smoking is prohibited while on the premise and in the building in order to provide a healthy work environment for all. To support employees interested in quitting the use of tobacco products, BDSI is offering the Quit for Life Program to all US employees.
Job Summary
Full Time
Wholesale
$58k-79k (estimate)
04/16/2024
06/15/2024
boeingdistribution.com
CHANDLER, AZ
1,000 - 3,000
2018
MARK MOORE
$1B - $3B
Wholesale
Related Companies
The job skills required for Customer Support Specialist (Aerospace) include Problem Solving, Communication Skills, Customer Support, Coordination, Futures, Customer Sales, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Specialist (Aerospace). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Specialist (Aerospace). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Support Specialist (Aerospace) positions, which can be used as a reference in future career path planning. As a Customer Support Specialist (Aerospace), it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Specialist (Aerospace). You can explore the career advancement for a Customer Support Specialist (Aerospace) below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Specialist job description and responsibilities
To enhance customer experience, they help customers complete purchases, upgrades/returns and frequently provide necessary technical assistance.
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They are also responsible for conducting surveys on the products or services and communicating customer feedback.
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A Customer Support Specialist will also replace products or process payment refunds as needed.
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They help customers with their queries and complaints.
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Listen to customer complaints and provide adequate solutions for their problem via phone or email.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Specialist jobs
Communication skills come as pretty much as a given, concerning customer support.
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Make Connections and Give Compliments.
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Ensure that customers understand the resolution and provide on-going education to customers.
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Compile and analyze customer requirements to give the best advice and resolve their query.
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Customer service experience- A thorough knowledge of how to delight customers through strong researching, problem solving and troubleshooting skills.
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Step 3: View the best colleges and universities for Customer Support Specialist.
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